Mercari

What is Mercari (メルカリ)?

Rakufun is the official partner of Mercari (メルカリ). Rakufun will use the certified Mercari account (楽一番*) to purchase goods for users! Providing a more formal and reassuring Mercari shopping service!

Mercari (Japanese: メルカリ) is the largest second-hand goods trading platform in Japan.

Rakufun can directly jump to the detailed link of goods on the Mercari Japan (https://jp.mercari.com) website by copying and pasting, and proceed with the purchase; or search for goods directly through the search box.

Comment Rules

Provide your member ID (ID viewing path: Rakufun-Personal Center)

Provide the product ID you wish to leave a message about (found in the product details, as shown in the image).

1.How to negotiate?

Before discussing negotiations, please make sure you have no questions about the product. Once a negotiation message has been initiated, you will not be able to ask the seller any further questions about the product.

Please note that if you successfully negotiate a price, you must purchase the item, or it may affect your future messaging services.

Please pay attention to the following keywords, which indicate that negotiation is not possible: 'お値下げ交渉はご遠慮してください' (Please refrain from negotiating the price), 'お値下げ×' (Price negotiation not accepted), '激安価格' (Bargain price), etc.

·The product price must be over 5000 Japanese Yen to negotiate.
·Each product ID can only be negotiated once.

If the negotiation fails, and the seller proposes a price they consider reasonable, that price will be used. If you are not satisfied, you can reply to the seller to reconsider.

If the negotiation fails and the seller does not propose a price they consider reasonable, the negotiation is over and cannot be negotiated again.

·The negotiation range is determined based on the update time of the product page:

If the product page has been updated within 5 days, the negotiation range is 5% of the product amount.

If the product page has been updated within 5-7 days, the negotiation range is 10% of the product amount.

If the product page has been updated within 7-10 days, the negotiation range is 15% of the product amount.

If the product page has been updated for more than 10 days, the negotiation range is 20% of the product amount (but not exceeding 20% of the product amount).

2.How to leave a message to inquire about product issues?

Please ensure to express clearly in one message, preferably not exceeding two questions;

On the Mercari second-hand platform, it is not possible to upload videos to observe products;

If you encounter a product with seller instructions that you cannot understand, please consult customer service first before deciding whether to leave a message or proceed with the purchase;

Before making a purchase, please leave a message to confirm the product's condition, quantity, content, whether it matches the description, as well as packaging, shipping method, and delivery date information.

(Once an order is successfully placed, it cannot be canceled due to personal reasons, so please be cautious when placing an order)

*Please note that the above services are limited to reasonable requests and cannot guarantee a 100% success rate.

Domestic Shipping

Whether Mercari charges a domestic shipping fee in Japan depends on the seller's settings. Please pay attention to the domestic shipping fee section on the product page. If it is marked as "seller bears," the seller covers the shipping cost, and you do not need to pay a domestic shipping fee in Japan. If it is marked as "buyer bears," it means the buyer needs to pay the shipping fee. You will need to contact the customer service of Rakufan to pay the domestic shipping fee in Japan. Once the payment is completed, the customer service will grant you the purchasing permission.

*As Mercari sellers are individual sellers, there may be cases where some products, despite being marked with inclusive shipping costs, incur additional fees on delivery due to volume or weight meeting Mercari's standards for large items, or are free shipping but limited to specific regions in extremely rare cases. Sellers of such products often mention this in the product details. If you have any questions, feel free to contact customer service before placing an order.

International Shipping

Rakufun provides mailing services through Rakufun forwarding.

If you purchase items from other websites, you can also use Rakufun forwarding for consolidation.

Forwarding offers various routes such as Japan Post(EMS, AIR, SEA and SAL) and DHL.

For route details, you can visit the official website for inquiries: https://www.leyifan.com/en

Note

Pay attention to pages selling multiple items; some sellers may randomly send one of the items instead of all the items shown in the page images. Please carefully read the seller's product description and title before making a purchase.

2.Some sellers may indicate in their nickname, title, product description, or personal profile that a message is required before purchasing the item. Therefore, when you come across items with phrases like 【コメント必須】【"即購入不可/NG/NO/だめ/ダメ】【"購入前コメント】 you will need to proceed with a manual order. Rakufan will contact the seller in a manner that aligns with social etiquette and obtain their consent before purchasing the item. This process may extend the time for placing an order, and your understanding is appreciated.

3. Some sellers may require buyers to directly read their personal profile or indicate in the title to carefully read the product description. Sellers' nicknames or titles may contain phrases like "【プロフ必読】【プロフィール必読】【説明必読】. It is necessary to carefully read the seller's personal profile and product description and proceed with the purchase according to the seller's requirements. Failure to carefully read the product description and seller's personal profile, leading to a violation of the seller's self-imposed rules, may result in the seller unilaterally canceling the order.

4. Items with titles like "xxx様専用" or "xxxさん専用" are reserved for other buyers. Rakufan will also block these items for other buyers, but if any items are overlooked, please refrain from purchasing them.

（Before purchasing any items, please carefully read the seller's requirements. If the purchase does not meet the seller's requirements, the seller may cancel the order. If your order is canceled, please apply for a refund service through Rakufan. Once this service is completed, the refund will be returned through the original payment method. Please note that the proxy purchasing fee and message handling fee are non-refundable.）

5. Engaging in conversations with sellers and other users during the purchasing process may inconvenience the seller, leading them to potentially cancel orders or send you content that differs from your expectations but aligns with the item details. Therefore, we sincerely advise you to refrain from purchasing items while communicating with sellers or others to avoid unnecessary complications for the after-sales service.

Instruction

On Mercari, sellers decide whether to offer free shipping. In most cases, sellers choose to offer free shipping, so you do not need to pay for domestic shipping within Japan. However, if the seller does not offer free shipping, you will need to pay for domestic shipping after the item arrives at the warehouse.

(Please note the display in the "Japanese postage" column: items with free shipping will show "seller bears," while items without free shipping will show "pay upon arrival.")

Common domestic shipping methods in Japan include the following:

1. "らくらくメルカリ便" and "ゆうゆうメルカリ便"

- Trackable logistics
- Compensation for damages or losses
- Secure transportation method

2. "定形郵便" and "定形外郵便"

- Untrackable logistics
- No compensation for damages or losses
- Unsecured transportation method

*When the shipping method is listed as "未定" (undecided), it means the seller has not yet chosen a shipping method for delivery.

In cases where the seller offers free shipping, please carefully review the shipping method. If you encounter an unsecured shipping method, consider purchasing with caution or use the "Change Logistics Service" option to negotiate with the seller for a secured shipping method, which may incur additional fees.

*With unsecured shipping methods, in case of accidents during transportation, it may be difficult to hold anyone accountable or receive compensation. If items using such logistics are lost during transportation, Rakufan will negotiate with the seller. If the seller does not respond or claims the package has been shipped and does not assist in the investigation, Rakufan will make every effort to contact Mercari's administrative office. If the administrative office cannot continue to follow up on the case, Rakufan will be unable to assist further. If the seller agrees to a refund, we will refund the item amount to your account balance (excluding service fees), but you will be responsible for any other losses. Therefore, please understand the risks of shopping, carefully read all the content on the product page before placing an order, and consider the seller's positive feedback when making a purchase.

FAQ

1. What are the manual order processing times?

- Answer: Manual order processing times are from Monday to Friday, 10:00 to 19:00 (Japan time). If a seller replies after 19:00, manual orders will be responded to during the next working day. Manual customer service is off during weekends and holidays (subject to holiday notices).

2. Can items on the Mercari platform be returned if they are counterfeit or defective?

- Answer: Items on the Mercari platform do not support return or exchange services. Rakufan cannot guarantee any second-hand items sold. Please be aware and do not purchase if you have concerns.

3. Can orders be canceled if the wrong item is purchased?

- Answer: Orders that have been successfully placed cannot be canceled due to personal reasons. Please confirm that the item is what you want before placing an order.

4. Under what circumstances would a seller request to cancel an order?

- Answer: Some sellers have their own rules, and if we do not comply with their rules, they may request to cancel the order. We will negotiate with the seller under the condition of continuing the transaction. If the seller still wishes to cancel the order, the status of the order will change to "seller has canceled." Members can enter the order details and click the refund button in the lower right corner. The refund will be returned within 1-2 days.

5. Why are some items not available for purchase?

- Answer: Some items may have been reserved by other buyers, creating dedicated pages. Rakufan sets these items as unavailable for purchase to prevent accidental purchases. Some items require confirmation with the seller before ordering, so Rakufan sets them as manual purchasing status.

(Currently in the beta testing phase, the platform's API integration feature is not fully developed, which may result in some items not being set up. Please judge whether immediate purchase is possible. Using the wrong purchasing method may upset the seller, severely impacting the success rate of proxy purchasing and potentially leading to the account being blocked or receiving negative feedback from the seller, making it impossible to purchase items from that seller in the future, affecting the overall interests of customers using this platform. Please purchase with caution.)

6. How to order items marked "Please contact customer service"?

- Answer: Consult manual customer service to understand why the item is set to manual purchasing status:

1. If it is due to payment upon arrival, you can ask customer service to inquire with the seller about providing a free shipping price.

2. If the item cannot be purchased directly, you can ask customer service to communicate with the seller. After the seller's reply, customer service will grant you purchasing permission, and then you can proceed with the purchase.

7. Does a successful payment guarantee the purchase of the item? What if the order is not successful?

- Answer:After successful payment, you can observe the purchase status. A successful purchase indicates a successful transaction, and orders cannot be canceled after a successful purchase; conversely, if the purchase fails, a full refund will be issued. If the order is canceled later due to reasons such as inability to ship by the seller or other issues, a full refund will also be issued, so please rest assured. Refunds will be returned to the original payment method within 1-2 days.

*For manual orders, message handling fees (currently free) are non-refundable.

8. What are secured logistics and unsecured logistics?

- Secured logistics: Services that provide a waybill number for tracking and offer compensation in case of lost or damaged parcels.

- Unsecured logistics: Services without a waybill number for tracking, where parcels typically take around a week to arrive, no deliveries on weekends or holidays, and no compensation coverage.

The seller has not yet decided on the shipping method

Regular mail (ordinary mail, can be sent by affixing postage stamps)

9. How many days does it take for the item to be shipped after a successful order? When will it be stored in the warehouse?

Answer: In general, sellers will ship the item based on the shipping time indicated on the product page. If using a secured logistics service, the parcel is expected to be stored in the warehouse approximately 3-5 days after shipment. If using an unsecured logistics service, the parcel is expected to be stored in the warehouse around 3-10 days after shipment. If your parcel has not been stored in the warehouse after the above-mentioned time frames, you can consult Rakufan's online customer service.

10. When can I urge the seller to ship the item?

Answer: You can urge the seller after exceeding the maximum set shipping period by the seller + 2 days.

Generally, after exceeding the maximum set shipping period by the seller and an additional two days, you can urge the seller to ship the item. This provides the seller with ample processing time while also allowing for a certain grace period. If you have not received a shipping notification within this time frame, you can contact the seller politely to inquire about the shipping status of the order.

11. If the item has not been shipped after the shipping time has passed, can the order be canceled?

Answer: Generally, buyers cannot cancel an order after a successful purchase. However, if the seller exceeds the shipping period indicated on the product page by more than 3 days, and has not shipped for a long time, with no response to messages, and there are no recent transaction records in the seller's comment section, you can cancel the order. (If the seller has stated delayed shipping in the product details or profile, please confirm the shipping time with the seller before purchasing; once the purchase is completed, it is assumed that you have understood the seller's statement regarding delayed shipping. Rakufan will enforce urging and cancellation rules based on the seller's stated shipping time.）

When requesting to cancel the order, Mercari's administrative office will give the seller a 24-hour response time. If the seller does not agree to cancel the order within 24 hours, the transaction will proceed. Conversely, if the seller does not respond at all, the transaction will be automatically canceled.

12. Is expedited ordering supported?

Answer: Manual orders are processed in the order they are received, and waiting for the seller's response also takes time, so expedited ordering is not supported.